Every month, Mobile Health highlights an employee’s background, career path, and the values they bring to our clients and patients. For the sixth edition of Meet the Staff, we are proud to introduce Jenelle De La Rosa, Mobile Health Account Manager.
Jenelle started her career path early in high school where she worked in a local primary care office learning the responsibilities of medical assistance. As she developed her talents and became more proficient in the inner working of a doctor’s office, Jenelle transitioned her attention to office management while still performing many of the responsibilities of a medical assistant.
Seeing a career future of helping others, Jenelle enrolled in Essex County College and Montclair State University in Physician Assistance programs. Although Jenelle continued to learn and be involved in different medical fields, she still maintained a strong administrative interest in medical office management.
After graduating, she would soon apply at Mobile Health for a position in our new Primary Care program at Manhattan. At the time, Mobile Health was exploring the opportunity to offer primary care services in Manhattan, just as it currently does in the Hempstead office. As part of this new initiative, Jenelle was hired as a Patient Care Coordinator two years ago.
The Patient Care Coordinator position was perfect for someone with professional medical knowledge and an interest in developing workflows and setting up a brand new practice. This allowed Jenelle to contribute both her medical assistance education along with her administrative experiences.
Following the realignment of primary care, Jenelle was brought into the corporate offices assisting with various occupational health projects and developments. This was a new working environment for her that combined medical processes alongside account services. Jenelle took this as an opportunity to expand her client facing and customer service skills.
A few months later, Jenelle started training for a new Account Manager position and stepped into the role she currently has. Account Management responsibilities included skills that Jenelle had developed, but required a lot of new knowledge in areas of compliance, medical screening for hires, and the individual challenges facing the home health and medical staffing industries. Jenelle quickly took ownership of the role and focused on nurturing client relationships to truly understand their needs and identifying Mobile Health solutions.
When Jenelle assumed the role of Account Manager, she was alone in servicing over 300 clients and all their unique needs. Today, she is happy to share that role with two new Account Managers, Ben Thompson and Stephen Crumpton. She foresees the need in the near future to have five Account Managers to help Mobile Health’s expansion into new services and industries.
She shares that a necessary part of this growth will be professional training for both the customer service staff and the business development staff in better understanding the needs of current and future clients. During this process, Jenelle will continue to share her professional insight and contribute her experiences in helping Mobile Health plan for the years to come.
