For the seventh edition of Meet the Staff, we introduce you to Ben Thompson, Account Manager at Mobile Health. Although a New Yorker for over a year now, Ben was born and raised in the south and hopes to bring a new level of customer service to Mobile Heath and to their clients.
Ben was born in Miami Florida, but moved to Atlanta Georgia at 8 years old. There he attended Georgia State University where he got this Bachelors in World Religions. Two years later, he re-entered Georgia State to pursue his Masters of Business Administration (MBA).
His MBA studies were inspired by a curious mind regarding business operations and understanding corporate management. The diverse courses available allowed Ben to learn about different industries and different ways business and organizations can be run.
While studying for his MBA, Ben also managed a Chick-fil-A – a food services company well known for their raving customer service and well-run operations. This early management opportunity allowed Ben the opportunity to absorb the business’s service focus, but the creativity to add his own vision to the everyday operations.
Following his MBA graduation and after sometime of managing his own Chick-fil-A location, Ben was at a crossroads in regards to his future. On one side, he saw a future with Chick-fil-A’s operator program, their version of franchising, or a brand new start in New York City. Having some family already in Manhattan encouraged Ben to take the risk and move north with his wife and dog.
In New York City, Ben’s main focus continued to be operational and customer service excellence. Eventually his job search brought him to Mobile Health during 2013’s flu vaccination season. He was recruited as a seasonal temporary employee to help assist with data entry and administrative tasks associated with managing the flu vaccination program.
This 2 month position introduced Ben to a variety of different departments within Mobile Health such as Operations, Finance, and Account Services. It was also a great introduction to Mobile Health’s internal IT systems and client/patient management. Eventually after the two month assignment ended, Ben moved on into a sales position with another company, but maintained the relationships he developed while at Mobile Health.
In January of 2014, Mobile Health realized the need for a second account manager and reached out to Ben to gauge his interest. After learning more about Mobile Health’s growth plans, and new initiatives, Ben realized that this would be the perfect position to develop a strong customer service focus for clients, and coordinate with operations to develop more effective workflows. After a few conversations, he joined the new Account Services department alongside Jenelle as the second Account Manager.
While not at Mobile Health Ben continues to explore New York City, seeking new neighborhoods and hidden niches within the five boroughs. Along with his wife, they enjoy scuba diving varies tropical destinations with an eventual goal to conquer the Great Barrier Reef.
